Refund policy

 

Refund Policy

Effective Date: 21st August 2024

At Pound Town (Leicester) Ltd, we are committed to ensuring customer satisfaction. While we do not accept returns, we do offer refunds under specific circumstances as outlined below:

Refund Eligibility

We provide refunds only if the product arrives damaged or defective. To be eligible for a refund, you must meet the following criteria:

  1. Damaged or Defective Products:

    • The product must have arrived in a damaged condition or be defective due to manufacturing issues.
    • You must notify us of the damage or defect within 3 days of receiving the product. Claims made after this period will not be eligible for a refund.

  1. Proof of Damage/Defect:

    • To process your refund, we require clear photographic or video evidence of the damaged or defective product.
    • Please email the evidence, along with your order number, to 
      poundtownleicester@gmail.com.

Refund Process

Once your claim is reviewed and approved, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Important Notes

  • No Returns: We do not accept returns under any circumstances. Please ensure that your order is correct before finalising your purchase.
  • Refund Timeframe: Depending on your financial institution, it may take additional time for the refunded amount to be reflected in your account.
  • Non-Refundable Items: Any item not meeting the above criteria will not be eligible for a refund.

Contact Us

For any questions regarding our refund policy or to initiate a refund request, please contact our customer support team at poundtownleicester@gmail.com.

Thank you for shopping with Pound Town Leicester. We appreciate your understanding and cooperation.